Legal notice

Customer Grievance & Redressal Policy
This policy applies to all grievances raised by customers who have:
Purchased products directly from Satva's website, Marketplaces, social commerce channels, and authorized distributors or retail partners
Subscribed to any Satva programme, digital content, or membership
Participated in any Satva event, retreat, or campaign

A grievance is any expression of dissatisfaction relating to:
Product quality — damaged, defective or incorrect items
Order & fulfilment — delays, wrong deliveries, missing items, or packaging concerns

Customers may raise a grievance through any of the following channels:
Channel    Contact    Availability
Email    care@satvaproducts.co    Mon–Sat, 10 AM–6 PM IST
Phone    +91 7400235142    Mon–Sat, 10 AM–6 PM IST
Customers are encouraged to include their Order ID, a brief description of the concern, and any supporting photographs or documentation when reaching out.

Grievance Redressal Process
Acknowledgement
All grievances will be acknowledged within 2 working days of receipt. The customer will receive a unique Grievance Reference Number (GRN) for tracking purposes.

 

Fair Usage
We reserve the right to decline grievances that are found to be:
Submitted in bad faith or with intent to defraud
Based on misrepresentation of facts and or without proper supporting. 
While a grievance is under review and being actively addressed through Satva's official Grievance Redressal Mechanism, customers are encouraged to refrain from simultaneously pursuing the same complaint across multiple platforms. If a complaint is found to do that despite ongoing resolution efforts, Satva reserves the right to take appropriate legal action in accordance with applicable laws.