Terms of service
Privacy Policy
Who We Are
Satva is a brand offering spiritual, wellness, and lifestyle products and experiences.
Legal Entity: [Satva Products Private Limited] (hereinafter "Satva", "we", "us", or "our")
What Information We Collect
Identity & contact details — name, email address, phone number
Delivery information — shipping address, billing address
Satva Account information — username, password
Payment information — card details or UPI/wallet IDs (processed by our payment partners; Satva does not store full card numbers)
Communications — messages sent to our support team, reviews, survey responses, community posts
Event & workshop registrations — attendee details
Information We Collect Automatically
When you visit our website we may collect:
Device & browser data — device type, operating system, browser type, screen resolution
Usage data — pages visited, time spent, clicks, search queries within the site
Transaction data — order history, cart activity, wishlist items
Location data — city/region
Cookies and similar technologies — see Section 7 for our full Cookies policy
Information From Third Parties
Social login — if you sign in via Google, Apple, or a social platform, we receive your name, email, and profile picture from that platform
Payment processors — transaction status and basic billing verification from payment gateways
Logistics partners — delivery status updates linked to your order
Analytics providers — aggregated, behavioural data to understand site performance
How We Use Your Information
We use your personal data only for clear, specified purposes:
Purpose Legal Basis
Processing and fulfilling your orders Performance of a contract
Creating and managing your Satva account Performance of a contract
Sending order confirmations, shipping updates, and receipts Performance of a contract
Responding to queries, complaints, or support requests Legitimate interest / contractual obligation
Personalising product recommendations and content Legitimate interest (with opt-out available)
Sending marketing communications (newsletters, offers, launches) Consent (opt-in only)
Running loyalty programmes, referral schemes, or gifting features Consent / Legitimate interest
Conducting surveys or research to improve our products and services Legitimate interest
Fraud prevention, chargeback management, and security Legitimate interest / Legal obligation
Complying with tax, legal, and regulatory requirements Legal obligation
Improving our website, app, and user experience through analytics Legitimate interest
We will never use your data for purposes beyond those listed above.
How We Share Your Information
Satva does not sell your personal data. We share it only with:
Service Providers & Partners
We work with carefully selected third-party vendors who assist us in operating our business. These include:
Logistics & courier partners — to deliver your orders
Payment gateways — to process transactions securely
Technology platforms — hosting, CRM, email service providers, app infrastructure
Customer support tools — to manage communications
All vendors are bound by data processing agreements requiring them to protect your data and use it only for the stated purpose.
We do not share your data with:
Third-party advertisers for targeting purposes
Data brokers
Any party for commercial resale
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law.
Cookies & Tracking Technologies
Satva uses cookies and similar technologies on our website to:
Keep you signed in and remember your preferences (essential cookies)
Understand how visitors navigate our site to improve it (analytics cookies)
Show you relevant content within our own platform (functional cookies)
We do not use third-party advertising cookies or tracking pixels that follow you across other websites.
Managing Cookies: You can control cookie preferences via the cookie settings banner on our website or through your browser settings. Disabling essential cookies may affect the functionality of our website.
Your Rights
You have the following rights with respect to your personal data:
Right to Access — Request a copy of the personal data we hold about you.
Right to Correction — Ask us to correct inaccurate or incomplete data.
Right to Deletion — Request deletion of your personal data
Right to Withdraw Consent — Withdraw consent for marketing communications or optional data uses at any time, without affecting prior lawful processing.
Right to Grievance Redressal — Raise a data-related complaint with our Privacy Contact or the appropriate regulatory authority.
To exercise any of these rights, write to us at care@satvaproducts.co We will respond within 10 business days. We may request identity verification before processing sensitive requests.