Privacy policy

Privacy Policy

Who We Are

Satva is a brand offering spiritual, wellness, and lifestyle products and experiences.

Legal Entity: [Satva Products Private Limited, formerly SPKM Products Pvt Limited ] (hereinafter "Satva", "we", "us", or "our")

What Information We Collect

  • Identity & contact details — name, email address, phone number
  • Delivery information — shipping address, billing address
  • Satva Account information — username, password
  • Payment information — card details or UPI/wallet IDs (processed by our payment partners; Satva does not store full card numbers)
  • Communications — messages sent to our support team, reviews, survey responses, community posts
  • Event & workshop registrations — attendee details

Shipping and Delivery  : 5 – 10 days

Information We Collect Automatically

When you visit our website we may collect:

  • Device & browser data — device type, operating system, browser type, screen resolution
  • Usage data — pages visited, time spent, clicks, search queries within the site
  • Transaction data — order history, cart activity, wishlist items
  • Location data — city/region
  • Cookies and similar technologies — see Section 7 for our full Cookies policy

Information From Third Parties

  • Social login — if you sign in via Google, Apple, or a social platform, we receive your name, email, and profile picture from that platform
  • Payment processors — transaction status and basic billing verification from payment gateways
  • Logistics partners — delivery status updates linked to your order
  • Analytics providers — aggregated, behavioural data to understand site performance

How We Use Your Information

We use your personal data only for clear, specified purposes:

Purpose

Legal Basis

Processing and fulfilling your orders

Performance of a contract

Creating and managing your Satva account

Performance of a contract

Sending order confirmations, shipping updates, and receipts

Performance of a contract

Responding to queries, complaints, or support requests

Legitimate interest / contractual obligation

Personalising product recommendations and content

Legitimate interest (with opt-out available)

Sending marketing communications (newsletters, offers, launches)

Consent (opt-in only)

Running loyalty programmes, referral schemes, or gifting features

Consent / Legitimate interest

Conducting surveys or research to improve our products and services

Legitimate interest

Fraud prevention, chargeback management, and security

Legitimate interest / Legal obligation

Complying with tax, legal, and regulatory requirements

Legal obligation

Improving our website, app, and user experience through analytics

Legitimate interest

We will never use your data for purposes beyond those listed above.

How We Share Your Information

Satva does not sell your personal data. We share it only with:

Service Providers & Partners

We work with carefully selected third-party vendors who assist us in operating our business. These include:

  • Logistics & courier partners — to deliver your orders
  • Payment gateways — to process transactions securely
  • Technology platforms — hosting, CRM, email service providers, app infrastructure
  • Customer support tools — to manage communications

All vendors are bound by data processing agreements requiring them to protect your data and use it only for the stated purpose.

We do not share your data with:

  • Third-party advertisers for targeting purposes
  • Data brokers
  • Any party for commercial resale

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law.

Cookies & Tracking Technologies

Satva uses cookies and similar technologies on our website to:

  • Keep you signed in and remember your preferences (essential cookies)
  • Understand how visitors navigate our site to improve it (analytics cookies)
  • Show you relevant content within our own platform (functional cookies)

We do not use third-party advertising cookies or tracking pixels that follow you across other websites.

Managing Cookies: You can control cookie preferences via the cookie settings banner on our website or through your browser settings. Disabling essential cookies may affect the functionality of our website.